Warranty

Bumblebee Batteries Limited Product Warranty

The BeeMax™ battery from Bumblebee Batteries carries a standard one-year warranty for the Standard version and three years for the Performance version, with extended warranties optionally available at the time of purchase. The warranty for the BeeLine™ battery is one year, with extended warranties optionally available at the time of purchase. If your battery fails for any reason during normal use within the warranty period, we will repair or replace your battery at our discretion.

Although we want you to be 100% satisfied we must limit our liability. By installing our product you agree to our limited warranty and the limits of our liability and waiver of claims. Your core must be returned back to Bumblebee Batteries in order for the warranty to be activated. Customers who do not have a core return may pay a $500 core fee to activate the warranty.

WARRANTY SERVICE REQUESTS

All warranty service requests must be initiated by emailing Warranty@BumblebeeBatteries.com the following information:

  • First and Last Name
  • Phone Number
  • Address of Vehicle for Service
  • Vehicle Identification Number
  • Reported Mileage
  • Invoice Number or Copy of Invoice
  • Images of Diagnostic Trouble Codes or Copies of Diagnostic Report

All suspected warranty claims must be diagnosed or verified. The vehicle can be taken to a repair shop, dealer, or parts store to obtain trouble codes and/or diagnostic reports. You can purchase an OBD II scanner, as well. Diagnostic trouble codes provided by a personal-use OBD II Scanner will suffice.

  • Take a picture of the scanner and codes.
  • Email the pictures of the diagnostic trouble codes to Warranty@BumblebeeBatteries.com

If you have the vehicle diagnosed, the following information must be provided by
the repair shop or dealership:

  • All Diagnostic Trouble Codes from all computer modules of the vehicle: Powertrain Control Module, Battery Energy Control Module, Engine Control Module, Transmission Control Module, Body Control Module, Transmission Control Module, and ABS Control Module.

Upon review of the diagnostic trouble codes, and determination of a battery failure within the customer’s warranty period, Bumblebee Batteries will replace the failed battery. Bumblebee Batteries will not reimburse for diagnostic or towing expenses associated with any warranty claims.

Pack the battery in its original box or a well-protected box, as outlined in the Return Shipping Instructions. Bumblebee Batteries, LLC will not be responsible for shipping damage/loss of any product. It is very important that you write the RMA number clearly on the outside of the package. Ship the battery along with a copy of your original order confirmation or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to

Bumblebee Batteries, LLC
RMA#____________
200 NE Victory Ave
Unit D
Gresham, OR 97030

Upon receiving the battery, Bumblebee Batteries, LLC will send you a replacement battery within sixty (60) days (dependent on parts availability) via FedEx. A tracking number will be provided.

Bumblebee Batteries, LLC will pay for shipping to and from the customer only within the first thirty days following the original product delivery date. Following this 30-day period all shipping fees for warranty replacement batteries will be the sole responsibility of the customer at a standard $195 fee. The company will assume full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

TERMS OF THE WARRANTY

Limited Liability & Waiver of Claims
Bumblebee Batteries guarantees our battery for the entirety of the warranty period regardless of age or mileage. Our Bumblebee Batteries Unlimited Mileage Warranty includes battery replacement for a failed battery in accordance with our warranty process stated above.

This product warranty becomes null and void if the damage is caused by misuse, abuse, or accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; exposure to harsh weather and/or chemicals; or lack of proper maintenance. This warranty also becomes null and void if the product is opened or any sticker is tampered with, broken, or missing, or if the damage is caused by any other condition that is beyond the control of Bumblebee Batteries.

IN ALL CASES, Bumblebee Batteries SHALL NOT BE RESPONSIBLE FOR ANY TYPE OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE EXCLUDED.

Bumblebee Batteries, LLC makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to your purchase other than as set forth below. Bumblebee Batteries, LLC makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, Bumblebee Batteries, LLC is not liable for any loss, cost, expense, inconvenience, or damage that may result from the use or inability to use the battery. Under no circumstances shall Bumblebee Batteries, LLC be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the battery.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

By accepting this product, you hereby waive and release any claim now or hereafter existing against Bumblebee Batteries, its employees, officers, directors, agents, and customers, on account of any and all claims, demands, suits, causes of action, and all legal proceedings, whether civil or criminal, damages, losses, liabilities (including, but not limited to, strict liability in tort), obligations, penalties, judgments or fines and other sanctions, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation of this product.

The Facts

  • Warranty is NOT transferable to any other vehicle except where required by law. This means the warranty only applies to the purchased battery in the original vehicle. This warranty becomes null and void if you install the battery in a different vehicle other than the original vehicle.
  • The warranty covers failures during normal vehicle operation only. Failure due to damage from accidents, water damage, extreme temperature conditions, excessive use, longer than thirty (30) days of non-operation, customer modifications to the vehicle’s electrical system, or acts of God are not covered.
  • Bumblebee Batteries does not offer refunds.

This Warranty Excludes Failures Due To

  • The vehicle is stored for a period of thirty (30) days or more.
  • The vehicle is not driven for more than 2,500 miles per year during the warranty period.
  • The physical damage was caused after the delivery of the battery to the customer.
  • Removal, tampering, or damage to warranty labels.
  • Any modification or bypass of vehicle systems not in congruence with the manufacturer’s specifications.
  • Reinstallation of the HV battery into a different vehicle.
  • The hybrid battery becomes damaged due to a stalling engine and/or the vehicle being driven when the engine is not operating properly. Diagnostic trouble codes that indicate this condition include but are not limited to P0A0F, P0AB9, P3190, P3191, P3193, P1196, P0101, P0102, and P0505. A $375 service fee will be applicable if the hybrid battery discharges due to engine failure.
  • Flooding, fire, or other damaging incidents in which the battery’s environment is compromised.
  • Any condition beyond the control of Bumblebee Batteries, Inc.